FAQ’s

Businesses who meet our account requirements and have a permissible use qualify for a BellesLink account. Review the Account Requirements page for details.

Review the Account Requirements page for permissible uses of BellesLink data. for details.

Yes. See the list of prohibited businesses on the Account Qualifications page.

No. BellesLink is a month-by-month agreement. You can cancel at any time.

Your login will be generated once your account is verified. Usually, no more than 24 hours later.

No. All that’s needed to use BellesLink is Google Chrome and a microphone/headset or earbuds with a microphone. BellesLink is the same simple design on a mobile device, tablet, or desktop. No special instructions or mobile app required.

As long as your list is good, you should see a 80%+ return rate. Meaning, more than 8 out of 10 records will come back with accurate data appended. Typically each returned search includes 3 good phone numbers and 3 email addresses. So a search of 100 records will return 80+ results with a total of 240+ good phone numbers.

A batch search result includes up to 5 good phone numbers with caller ID and phone type, a current street address, and up to 5 email addresses.

For batch search you need a first name, last name, address, city, state, and zip code. If your spreadsheet contains full names in one column our batch uploader can separate those for you. It can also separate full addresses which are in one column.

You can upload your own spreadsheet, with any number of columns, and tell us which columns to use. You don’t have to delete extra columns and risk loosing your list data. When you upload your spreadsheet we save a copy of your original file. When you download your results you can choose to have the results automatically merged into your original spreadsheet, with all your original columns and data.

Most batches come back within an hour or two. Large batches can take up to 24 hours.

No. Upload as many, or as few, as you like.

Call or email customer service anytime and someone will be available to help you.

You are billed per search, at the time the batch is submitted. To get the highest hit rate submit a clean spreadsheet of good names and addresses.

Our premium people search data is comprised of thousands of sources and billions of records.

No. The amount of monthly searches included in your plan expire each month, on your billing date.

Yes. All additional searches you buy roll-over each month and are there to use for as long as you have an active account.

No. If you close your account or your account is suspended, any searches you paid for are not refunded.

No. Individual premium searches are no-hit, no-fee.

Just send us an email or submit your request on our Contact page. Your account will be closed as soon as we get it.

The date you sign-up becomes your bill date. Each month on your bill date you’re charged the forthcoming monthly fee for the plan you’re on.

No. We don’t offer refunds. The easy way to avoid this is to cancel before your bill date.

Yes. You pay a monthly fee whether you use the account or not.

Yes. You can change plans anytime. If you’re changing from the Pro Plan to the Business Plan, you’ll be charged the pro-rated monthly fee immediately. If you’re changing from the Business Plan to the Pro Plan, the change will take affect on your next bill date.

Yes, you can upgrade or downgrade your subscription at any time.

Yes. Once you’ve received confirmation that your upgrade was successful, logout and then login. When you login you’ll be on whatever plan you upgraded to.

No. But after you downgrade you can continue on whatever plan you’re on until your next bill date. Then on your next bill date, your plan will change.

Yes. The data is exactly same for all plans.